Deletion request form
Submitting this opens an email to our privacy team with your details filled in, send it and we'll take it from there. Prefer to write yourself? Email [email protected] with the subject "Account deletion request".
What gets deleted
When you delete your account, we erase the following from our systems:
- Your account details, including your email address and sign-in information.
- Your scan history.
- Your starred products and ingredients.
What we keep, and why
| Retained | Why | How long |
|---|---|---|
| Aggregated, de-identified usage statistics | Cannot be linked back to you or re-identified; used to measure app performance | Indefinitely |
| Corrections you contributed to product or ingredient data | Kept as part of the shared catalogue, stripped of any link to you | Indefinitely |
| Records of the deletion request itself | Proof we honoured your request, if a regulator asks | 24 months |
| Data needed to establish or defend a legal claim, or to prevent fraud or abuse | Legal obligation or legitimate interest | Only as long as necessary |
How long it takes
- In-app deletion: your account is closed immediately and you're signed out on every device.
- Web request: we verify your identity, then complete deletion within 30 days.
- Backups: encrypted backups roll over on a fixed schedule, so residual copies are erased within a further 14 days. They aren't used to restore deleted accounts.
You'll get an email confirming when deletion is complete.
You can also ask us for a copy of your data before deleting it, email [email protected] and we'll send a machine-readable export.